If not using Slack / instant messaging for everything, what should be used for communications inside a company?
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Each team at Stockly owns a ticket table, where other teams can go and request basically anything.
To make it smooth and efficient the key concepts of our tickets tables are the following.
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Each ticket has a Severity from 1 to 5. 1 means the whole company is about to explode. 5 means thereโs nothing urgent about the request.
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Most tickets are templated. For instance if you request a day-off you create a day-off ticket, you simply input the necessary info and then the HR team will make sure everything is done properly (all the steps being directly documented inside the template).
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As all tickets table are Notion databases (of courseโฆ) you can create specific views (filters, sortings, etc.) to make sure you see the right stuff in the right context.
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Some tickets can also be created automatically or triggered by a certain workflow.
This allows overall:
1.ย Very efficient asynchronous communications
2.ย Clear SLAs and reliability
3.ย Traceability of all topics
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We documented very precisely all the rules about how to manage tickets at Stockly, ๐น๐ฒ๐ ๐บ๐ฒ ๐ธ๐ป๐ผ๐ ๐ถ๐ป ๐ฐ๐ผ๐บ๐บ๐ฒ๐ป๐๐ ๐ถ๐ณ ๐๐ผ๐ ๐๐ฎ๐ป๐ ๐บ๐ฒ ๐๐ผ ๐ต๐ฎ๐๐ฒ ๐ฎ ๐น๐ผ๐ผ๐ธ ๐ฎ๐ ๐๐ต๐ถ๐ ๐ฑ๐ผ๐ฐ๐๐บ๐ฒ๐ป๐๐ฎ๐๐ถ๐ผ๐ป, ๐ต๐ฎ๐ฝ๐ฝ๐ ๐๐ผ ๐๐ต๐ฎ๐ฟ๐ฒ ๐ถ๐ณ ๐ถ๐ ๐ฐ๐ฎ๐ป ๐ต๐ฒ๐น๐ฝ ๐ผ๐๐ต๐ฒ๐ฟ๐!